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The Partner Patrol System
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Knowledge Base

File – Frequently Asked Questions

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Which software version suits my requirements?
How do I set my partner system up so as soon as I log onto my computer my partner system opens up automatically?
Where do I view all my main settings and options?
How do I set up my network edition?
What’s the default port number for the network edition?
What’s the backup directory?
How do I backup?
How do I restore?
How do I search to see if my downloader is connected?
How do I download?
How do I read information of a tag?
How can I view my recorder information?
How do I set up automatic downloads?
How do I set up automatic imports?
How do I set up my automatic exports?
How do I set up my automatic report?
How do I change the company logo at the top of my printed reports?
How do I view all my imported automatic emails?
How do I view all my Exported automatic emails?
What port does the automatic email use?
Does the automatic emailing use SPA or SSL or both?
How do I set up multiple users?

Edit – Frequently Asked Questions

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How do I set up Customers in my Partner Patrol System?
How do I set up Contacts in my Partner Patrol System?
How do I set up Employees in my Partner Patrol System?
How do I set up Shift Times in my Partner Patrol System?
How do I set up Regions in my Partner Patrol System?
How do I set up Sites in my Partner Patrol System?
How do I set up Checkpoints in my Partner Patrol System?
How do I set up Recorders by number in my Partner Patrol System?
How do I set up Activity Wallets in my Partner Patrol System?
How do I set up Incidents for my Activity wallets in my Partner Patrol System?
How do I set up Patrol Tours for the Checkpoints that I have set up in my Partner Patrol System?
How do I set up Visit Rosters for Specific Checkpoints that I have set up in my Partner Patrol System?

View – Frequently Asked Questions

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What are Imports?
How do I view my Imports using the Imports Field?
What is the Audit Trail Function?
How do I view Activity with the Audit Trail?
What are Issues?
How do I View Issues?

Actions – Frequently Asked Questions

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How do I manually Import a Data File?
How do I manually Import an Issue File?
How do I manually Download my Recorder?
How do I manually Import a Single Patrol Point?

Reports – Frequently Asked Questions

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How do I Generate a Patrol Activity Report?
How do I Generate an Employee Activity Report?
How do I Generate an Incident Report?
How do I Generate a Shock Report?
How do I Generate a Patrol Tour Missed Visit Report?
How do I Generate a Site Missed Visit Exception Report?
How do I Generate a Checkpoint Missed Visit Exception Report?
How do I Generate a Checkpoint Visit Interval Report?
How do I Generate a Missed Visit/Incident Summary Report?
How do I Generate a Consolidated Recorder Report?
How do I Generate a report by Shift times I have set-up in my system?
How do I Generate a report off by Custom Times?
How do I Generate a report for a specific Recorder that I have set-up in my system?
How do I Generate a report for a specific Region that I have set-up in my system?
How do I Generate a report for a specific Site that I have set-up in my system?
How do I Generate a report for a specific Checkpoint that I have set-up in my system?
How do I Generate a report for a specific Checkpoint type?
How do I add comments to my Report?
How do I Generate a Print Preview of my Report?
How do I print a Report?
How do I create a .PDF version of my report?
How do I convert my report into HTML format?
What is HTML?
How do I convert my report into XML format?
What is XML?
How do I export my report to a excel spreadsheet?
How do I export my report as a Text document?

Robust Recorder Hardware

Recorder

The Partner Robust Recorder
The Partner Robust Data Collector
The Partner Utility Recorder
Does the partner robust recorder require charging?
The Partner Robust Docking Station
The Partner Patrol Data Point
The Partner Activity/Incident Wallet
What are Personnel Fobs used for?
The Partner Wall mount Solutions
Does the Partner offer a USB Solution?
What Accessories are available for the Partner?
How many Shock Encounters does a recorder have to accumulate to void the Warranty?
What do i do if my recorder stops working?

Help – Frequently Asked Questions

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How do I License my Partner Patrol Management Software, PMS 8?
How do I find out what version of the Software I am working with?

System Requirements

Welcome to ThePartner® – Patrol Management System.

The Patrol Management System is available in 3 different editions to suite organizational deployment requirements.
For every feature, a matrix is displayed, detailing which editions support the feature and if the support is full or limited.

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Minimum System requirements

These are the minimum supported requirements to operate the Patrol Management System comfortably. Performance is dependant on usage, and high volume data transfer and manipulation may require the host platform to scale accordingly.

Operating System: Windows® 2000/XP Professional SP2/2003 SP2

Processor: 1200MHz or faster

Memory: 512MB or more

Hard Disk Space: 100MB or more

Colour Depth: 32 bit (Loss of colour information may occur with lower depths)

Screen Resolution: 800×600 (1024×768 or more recommended)

Hardware: Serial Port/USB-Serial converter, CDROM, Mouse/pointing device

Other: Installed printer or print driver



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